PREAMBLE

The present terms and conditions of sale apply to purchases made on the website of the Chakshu brand, which specializes in the creation of fine gold-plated brass and semi-precious stone jewelry. By placing an order on our site, you accept these terms and conditions without reservation.

All Chakshu creations are subject to these terms and conditions of use, as well as the rules published on our site. By using our website www.chakshu.fr or placing an order, you accept these conditions. We advise you to keep a copy for future reference.

We may modify these conditions at any time. In the event of modification, please consult them regularly. If you do not accept these changes, please stop using the site immediately. Changes do not apply to orders already placed, unless required by law.

ORDER

All orders placed on our site are subject to acceptance and availability of items. Items added to the basket are not reserved until the order has been confirmed. Once the order has been placed, you will receive a confirmation email. This does not constitute acceptance of your order, but simply confirmation of receipt.

We reserve the right to refuse an order if the information provided is incomplete or incorrect, or in the event of payment problems. If an item is unavailable, you will be informed as soon as possible, and we will issue a refund if necessary.

PRICE AND PAYMENT

Prices are given in euros, including VAT. Delivery charges and any customs duties are payable by the customer. Payment can be made by credit card or any other payment method indicated on the site. The amount will be debited when your order is dispatched.

DELIVERY

Orders are generally dispatched within 2 to 5 working days for items in stock. Delivery times vary according to destination. Chakshu is not responsible for delays in delivery due to transport services or customs procedures. A tracking number will be sent to you upon dispatch of your order.

RESPONSIBILITY

Chakshu insures each shipment until delivery to the specified address. A signature may be required on delivery. Upon receipt of the order, responsibility for the goods passes to you.

FEEDBACK AND EXCHANGES

You have 14 days from receipt of your order to return an unworn item in its original packaging. Return shipping costs are at the customer’s expense. Refunds will be made upon receipt and inspection of the returned item. Personalized or custom-made jewelry cannot be returned or exchanged.

PERSONAL DATA

The information collected at the time of your order is necessary for its treatment and the delivery of the products. This information is processed in accordance with our privacy policy.

MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

We reserve the right to modify these conditions at any time. The conditions applicable are those in force at the date of the order.

DEFECTIVE PRODUCTS

Jewelry damaged by normal wear and tear is not considered defective. If you receive a defective product, please contact us at info@chakshu.fr. We offer the possibility of repairing the defective item if possible, or replacing it with the same model, subject to availability. If repair or replacement is not possible, you will receive a full refund.

CUSTOMS AND IMPORT DUTIES

Any customs duties or import charges are the responsibility of the recipient once the parcel has arrived in the destination country. These costs vary from country to country, and we have no control over them. We advise you to contact your local customs office before placing your order to find out about any applicable charges.

PRODUCT COLORS

We make every effort to accurately represent the colors of our jewelry on the site. However, color accuracy may vary depending on the monitor used. We therefore cannot guarantee that the color displayed on your monitor will correspond exactly to that of the actual product.

SITE CONTENT

The content of our site, including images, photographs, text, videos and graphics, is protected by intellectual property rights. You may only use this content for your own personal use. Any reproduction, modification, distribution or commercial use is strictly prohibited without our express authorization. We reserve the right to remove any content from the site at any time without notice.

INTELLECTUAL PROPERTY

Use of our site does not grant you any rights to trademarks, designs, or other intellectual property rights associated with Chakshu and its content. Any unauthorized reproduction or redistribution of this content may result in civil and criminal penalties. You are authorized to make a single copy of the content for personal use only.

THIRD PARTY SITES

This site may contain links to external sites that are not maintained by Chakshu. We are not responsible for the availability, content or privacy practices of such sites. Any use of these external resources is at your own risk.

LIMITATION OF LIABILITY

The content displayed on this site is provided without warranty as to its accuracy. In no event shall Chakshu be liable for any direct, indirect or special damages arising out of the use of this site or any linked sites. This limitation of liability does not apply in the event of death or personal injury resulting from our negligence, or for any other liability which cannot be legally excluded.

ELIGIBILITY FOR PURCHASE

We draw your attention to our policies on terms and conditions of purchase and our Privacy Policy. If you are under 16, you must inform your parent or guardian of our Privacy Policy before using this site or its services. However, we reserve the right to accept orders only from persons over the age of 18.

When ordering, you must provide personal information, including your real name, phone number, e-mail address, and other requested information. You must also provide valid payment information and confirm that you are the person mentioned in the billing information.

The site is accessible only to persons who meet Chakshu’s eligibility criteria and possess a valid credit card issued by an accepted bank. By placing an order, you authorize Chakshu to perform credit checks if necessary and to transmit or obtain information from third parties in order to validate your identity and payment information.

We also use your personal information to conduct anti-fraud checks, which may involve the transmission of data to fraud prevention agencies. Please see our Privacy Policy for details of how we use your data.

APPLICABLE LAW

These conditions are governed by French law. Any dispute shall be submitted to the exclusive jurisdiction of the French courts.

CONSENT

By visiting www.chakshu.fr, you fully accept the site’s privacy policy and terms and conditions.